Last updated May 24, 2018
If you’re under 18 years of age it’s important that you get your parent(s)/guardian(s) to read through this policy and discuss it with you. And don’t forget you should always get the consent of your parent(s)/guardian(s) before giving any information or sending materials to anyone, including Good World Games, whether online, by mail or in any other way.
This policy (together with our Terms of Service) applies to your use of our website and any applications owned and operated by us, which includes GameTrove.
We want Good World Games and any applications we own and operate to be a safe and enjoyable environment for everyone. We care about your information and the trust you place in us to handle and protect your information securely. Whenever you provide us with your information we will only use it in line with all applicable data protection laws including the EU General Data Protection Regulation (“Data Protection Laws”).
If at any time you want to delete your GameTrove account, you may do it simply in the "My Profile" section of the application. If you wish to delete your account for any other property owned by Good World Games, and have any or all of your personal data erased, simply email us at email@example.com to make the request. You may also mail us at Good World Games, Inc., 401 East Las Olas Boulevard, Suite 130-145, Fort Lauderdale, Florida USA 33301, Attention: Data Protection. We will immediately take care of it.
TABLE OF CONTENTS
2. Information We Collect
3. How We Collect Information About You
4. How We Use the Information We Collect
5. Sharing of Your Information
6. Our Policies Concerning Children
7. How to Access and Update Your Information
8. Your Sharing and Messaging Options
9. International Users
10. Privacy Policies of Linked Sites and Advertisers
11. Security of Your Information
13. Your California Privacy Rights
14. Contact Us
Good World Games publishes the mobile application known as “GameTrove,” as well as other games for mobile platforms (the “Applications”). In this policy, "Good World Games" refers to Good World Games Inc. and any Affiliates it may have, which shall mean subsidiaries, parent companies, joint ventures and other corporate entities under common ownership. We may also refer to Good World Games as the “Company” or "We" or "Us".
the information we collect, how we do so and the purposes of our collection
how we use and with whom we share such information
how you can access and update such information
the choices you can make about how we collect, use and share your information
how we protect the information we store about you
2. INFORMATION WE COLLECT
INFORMATION ABOUT YOU RECEIVED FROM A SNS.
WHEN YOU ACCESS ANY OF OUR APPLICATIONS USING REGISTRATION VIA A SNS SUCH AS FACEBOOK, YOU ALLOW GOOD WORLD GAMES TO ACCESS CERTAIN INFORMATION FROM YOUR PROFILE FOR THAT SITE. THE INFORMATION YOU ALLOW GOOD WORLD GAMES TO ACCESS IS AFFECTED BY THE PRIVACY SETTINGS YOU ESTABLISH AT THE SNS. YOU CAN CONTROL AND FIND OUT MORE ABOUT THESE SETTINGS AT THE SNS WHERE YOU PLAY OUR GAMES. FOR EXAMPLE, GOOD WORLD GAMES MAY ACCESS AND STORE SOME OR ALL OF THE FOLLOWING INFORMATION, AS ALLOWED BY YOU, THE SNS AND YOUR PREFERENCES:
YOUR FIRST AND LAST NAME
YOUR PROFILE PICTURE OR ITS URL
YOUR USER ID NUMBER, WHICH IS LINKED TO PUBLICLY AVAILABLE INFORMATION SUCH AS NAME AND PROFILE PHOTO
THE USER ID NUMBERS FOR YOUR FRIENDS THAT ARE ALSO CONNECTED TO OUR APPLICATIONS
THE LOGIN E-MAIL YOU PROVIDED TO THAT SNS WHEN YOU REGISTERED
INFORMATION WE COLLECT FROM YOU DIRECTLY
When you interact with Good World Games directly, either through one of our Applications (whether or not using login via an SNS such as Facebook) or any Good World Games-owned website, we may collect and store information from you directly as described below:
Where you sign up to any of our Applications directly, you may be required to provide at least the following information:
your first and last name
your e-mail address (which must be a valid e-mail address)
a profile photo
We may also offer you the option to complete a user profile that may, at your option, be visible to other Good World Games users. Your user profile may include:
a profile photo
one or more username(s)
your interests and hobbies
biographic details that you provide
links to your profiles on various SNS
details about the games you play
a Good World Games user ID number, created by Good World Games and used to identify your profile
INFORMATION WE RECEIVE OR COLLECT WHEN YOU ACCESS ANY OF OUR APPLICATIONS ON A MOBILE DEVICE
If you use any of our Applications on your mobile telephone or other mobile device, we collect your unique device identifier and may collect your telephone number, country, and other information you choose to provide, such as user name, location or e-mail address (i.e., to receive updates).
If you purchase a subscription or one time access to GameTrove, or purchase in-game virtual currency or goods from Good World Games, we and/or our third party payment processor, will collect the billing and financial information necessary to process your charges, including your postal and e-mail addresses, depending on your payment method. Good World Games and/or our third party payment processor may also receive the billing and payment information that you provide when you purchase Good World Games virtual goods or currency via a mobile device. We use and store this data in the same manner as billing and payment data collected from non-mobile visitors to our Applications. Our Terms of Service explain our policies and terms relevant to our charges and billing practices.
CUSTOMER SUPPORT CORRESPONDENCE
When you ask for assistance from our Customer Support team, we will collect and store the contact information you provide (generally your name and e-mail address), information about your game play or activity on the Service, and your user ID number. We will also store the correspondence and any information contained within.
We receive and store the information you provide, including your telephone number, when you sign up to have SMS notifications sent directly to your mobile phone. These messages notify you of in-game activity, or new games and features that have been added to any of our Applications. You can adjust whether you receive notifications in any of our Applications by editing SMS notification settings in the Settings section of the Application. You may also email us at any time to opt out at firstname.lastname@example.org .
TECHNICAL AND USAGE INFORMATION
When you access our websites or Applications, we collect (i) certain technical information about your mobile device or computer system and (ii) usage statistics about your interactions with our websites or Applications. This information is collected through the use of server log files and tracking technologies to collect and analyze certain types of technical information including cookies. Some of the cookies we place on your mobile device or computer are linked to your user ID number(s). For more information on how we utilize cookies and other tracking technologies please review the "Cookies and Automated Information Collection" portion of Section 3 ("How We Collect Information about You").
3. HOW WE COLLECT INFORMATION ABOUT YOU
We may collect information about you in any one or more of the following ways:
INFORMATION ABOUT PLAYERS AND PLAY
When you play one of our games, Good World Games collects and stores certain profile information that you provide directly or through the SNS or other third party website that is offering our game(s). To provide a richer game play and social experience, we also collect information about your play and interaction with other players and the Service. The bulk of this information is collected and stored through the use of web logs, which are files on our web servers that record actions taken on our games and websites.
You may be able to take part in certain activities on our websites or in our Applications that give you the opportunity to communicate or share information not just with Good World Games, but also with other users of our Service. These may include:
participating in player forums and message boards
posting public comments to other users' profiles or gameboards
sending private messages or invitations to other users, either directly on our websites or to their e-mail accounts
chat with other users
We may record and store archives of these communications on the Company’s servers to protect the safety and well being of our users and the Company’s rights and property in connection with the service. You acknowledge and consent to the recording and storage of such communications for these purposes.
COOKIES AND AUTOMATED INFORMATION COLLECTION
When you access our websites or Applications, we collect certain technical information in order to (i) analyze the usage of our sites and services which allows us to improve the service, (ii) provide a more personalized experience and (iii) manage advertising. We and service providers acting on our behalf, such as Google Analytics, may use server log files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, browser types, browser language, referring and exit pages, and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, game state and the date and time of activity on our websites or in our Applications, and other similar information. In some cases, we will associate this information with your user ID number for our internal use.
We may also employ other technologies including (i) web beacons, which allow us to know if a certain page was visited or whether an e-mail was opened; and (ii) tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages or identifying the source of a new installation.
We may collect or receive information from other sources including (i) other Good World Games users who choose to upload their email contacts, and (ii) third party information providers. This information will be used to supplement your profile - primarily to help you and your friends connect. It will be combined with other information we collect.
4. HOW WE USE THE INFORMATION WE COLLECT
In general, we collect, store and use your information to provide you with a safe, smooth, efficient, and customized experience. We do not sell any information we collect from you to any third party. For example, we may use information collected from you in any one or more of the following ways:
to register your GameTrove or Good World Games account and allow play of our games or other features in our Applications
to administer our Applications and improve game play
to identify and suggest connections with other Good World Games users
to enable user-to-user communications
to provide technical support and respond to user inquiries
to prevent fraud or potentially illegal activities, and enforce our Terms of Service
to notify users of in-game updates
to provide in-game leader boards and promote in-game player achievements
to communicate about new and current games
to solicit input and feedback to improve Good World Games products and services and customize your user experience
to resolve disputes, collect fees, and troubleshoot problems
to analyze trends and user traffic and gather statistical information
to inform users about new products or promotional offers
One important use of your information is communication. If you have provided your e-mail address to Good World Games, we'll use it to respond to (i) customer support inquiries, and (ii) keep you informed of your in-game activity, including comments from friends, notifications about in-game status, as well as notifications of gift and neighbor requests. We may also send promotional e-mail messages and promotional SMS messages ("Promotional Communications") directly or in partnership with parties other than Good World Games.
You always have the choice to stop receiving Promotional Communications. When you receive Promotional Communications from us you will have the opportunity to "opt out" by (i) following the unsubscribe instructions provided in the Promotional Communication you receive or (ii) by editing your preferences. Please note that despite your indicated e-mail preferences, we may still send you administrative messages regarding Good World Games games, including, for example, administrative confirmations, and notices of updates to our Policies. For more information on your messaging options see "Your Sharing and Messaging Options" below.
5. SHARING OF YOUR INFORMATION
We will share your information (in some cases personal information) with third parties, that is parties other than Good World Games, in the following circumstances:
THIRD PARTY SERVICE PROVIDERS
We will provide your information to third party companies to perform services on our behalf, including payment processing, data analysis, e-mail delivery, hosting services, customer service and to assist us in our marketing efforts. We direct all such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on the Company’s behalf.
FRIENDS AND OTHER GOOD WORLD GAMES PLAYERS
In some of our Applications, other players may be able to see your game name or pseudonym and a game profile. Your game profile may include your profile photo, which in certain cases can reveal your User ID number. Access to this information may allow others to view the public information associated with your related SNS account.
ADVERTISING OF THIRD-PARTY PRODUCTS AND SERVICES
We do not actively share personal information with third party advertisers for their direct marketing purposes unless you give us your consent. If we wish to share in this fashion, we will ask for your consent. Advertisers, however, may obtain public information about you from your profile or other public sources.
We may use and share with third parties certain technical information (including IP addresses) or aggregated information to show general demographic and preference information among Good World Games users. We may also allow advertisers to collect technical or aggregated information, which they may share with us, with tracking technologies like cookies and web beacons. The information collected may be used to offer you targeted ad-selection and delivery in order to personalize your user experience by ensuring that advertisements for products and services you see will appeal to you, a practice known as behavioral advertising, and to undertake web analytics (i.e. to analyze traffic and other end user activity to improve your experience). To learn more about behavioral advertising or to opt-out of this type of advertising for participating ad networks, you can visit the Network Advertising Initiative website.
Our Applications or their purchase pages may display an "offer wall" that is hosted by an offer wall provider. The offer wall allows third party advertisers to provide virtual currency to users in exchange for interacting with an advertisement or for completing a marketing offer that may include signing up for an account with one of those advertisers. These are not offers made by Good World Games. These offers may be displayed to you based on certain technical information, such as your geographic area or anonymous demographic information. After clicking on one of these advertisements, you will no longer be on a site hosted by Good World Games or partnering SNS. To properly credit user accounts and to prevent fraud, a unique identifier, in some cases your user ID number, will be shared with the offer wall provider. This identifier is used to ensure proper crediting of your account, prevent fraud or duplicate offers and to resolve any customer service inquiries that may arise. Once you complete an offer, you will then return to a Good World Games website or game.
SAFETY, SECURITY AND COMPLIANCE WITH LAW
Your information, and the contents of your private online communications, may be accessed and disclosed (i) in response to legal process (for example, a court order, search warrant or subpoena); (ii) when we have a good faith belief that we are required to disclose the information in response to legal process; (iii) in other circumstances in which Good World Games believes the Applications or web sites are being used in the commission of a crime (including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction); (iv) when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; and (v) when necessary either to protect the rights or property of Good World Games including to enforce our Terms of Service, or for us to render the service you have requested.
SALE OR MERGER
In the event that Good World Games undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to the Company’s privacy practices will occur as a result of the business transition, we will notify you and other users (in the manner described in Section 12) of the business transition prior to transferring your personal information and, as always you may opt to have your account information, including any personal data, fully and permanently deleted.
6. OUR POLICIES CONCERNING CHILDREN
Our Applications and websites are not intended for children under the age of 13 and we do not knowingly collect any personal information from such children. Children under the age of 13 should not use our websites and Applications at any time. In the event that we learn that we have inadvertently gathered personal information from children under the age of 13, we will take immediate measures to promptly erase such information from our records.
7. HOW TO ACCESS AND UPDATE YOUR INFORMATION
INFORMATION WE RECEIVE FROM AN SNS
control what your friends can share about you when using applications and websites
block and remove specific applications from accessing your information and contacting you
ignore application invitations from specific friends
control who can see your activity in the "Friends' Recent Activity," "Friends' Applications" and "Friends' Games" sections of the Facebook Applications and Games Dashboards.
OTHER METHODS OF ACCESSING AND CONTROLLING YOUR INFORMATION
If you no longer want Good World Games to make active use of your information, you may send an e-mail to email@example.com. Place "Delete My Account" in the subject line and include your first name, last name, e-mail address and user ID number for the SNS from which you access our Applications (if applicable) in the body of the e-mail. We will respond to your request immediately.
If you wish to review or change the information Good World Games has about you, e-mail us at the address provided herein.
8. YOUR SHARING AND MESSAGING OPTIONS
INFORMATION WE RECEIVE FROM THIRD-PARTY SNS YOU USE TO LOGIN TO OUR APPLICATIONS
If you login to any of our Applications using a third-party SNS, Good World Games will be able to access and store profile and other information about you as described above. The categories of information you share with us will depend, in part, on the privacy settings you have established at the SNS where you access the application. Many SNS allow you to control how you share information with third-party applications and websites, such as Good World Games and its Applications, through your privacy settings on each SNS. Good World Games does not control what privacy settings those sites make available to their users, so we refer you to the privacy policies that are posted on those sites to learn what options they make available to their users. Good World Games does not offer an "opt out" option for specific fields that are shared by the SNS where you access and play the game(s).
OPTING OUT OF PROMOTIONAL COMMUNICATIONS
You can choose to opt out of receiving additional promotional e-mails from Good World Games by clicking on the "unsubscribe" link in any such e-mail, or visiting the e-mail preference page. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective. Your unsubscribe or e-mail preference change will be processed promptly. You can opt out of receiving SMS messages by texting by adjusting your notification settings inside any of our Applications. When you install our applications on your mobile device you can choose to receive push notifications. These notifications can be turned off by modifying your mobile device settings for notifications.
Note that if you opt-out of our Promotional Communications, we may still e-mail or communicate with you from time to time if we need to provide you with information or if we need to request information from you with respect to a transaction initiated by you or for other legitimate non-marketing reasons.
9. INTERNATIONAL USERS
Good World Games stores information about site visitors and players on servers located in the United States, and Good World Games may also store such information on servers and equipment in other countries. Personal data collected within Switzerland and the European Economic Area (“EEA”) may be transferred to, and stored at, a destination outside of Switzerland and the European Economic Area (“EEA”). The data we hold may also be processed by employees operating outside of Switzerland and the EEA who work for us or one of our Affiliates or for one of our vendors. Such staff may be engaged in, among other things, (i) the processing of transactions and your payment details and (ii) the provision of support services. By submitting your personal data or logging into any of our Applications, you agree to this transfer, storing or processing.
10. PRIVACY POLICIES OF LINKED SITES AND ADVERTISERS
Our websites and Applications may contain advertisements from companies other than Good World Games with their own websites. We are not responsible for the privacy practices or the content of such websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly.
11. SECURITY OF YOUR INFORMATION
Good World Games implements strong security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information. For user accounts registered directly with Good World Games, including any of our Applications, profile information may be protected by the password each user uses to access their online account. It is important that you protect and maintain the security of your account and that you immediately notify us of any unauthorized use of your account. If you forget the password to your Good World Games account, the website or mobile application allows you to request that instructions be sent to you that explain how to reset your password. When you sign into your account or enter payment information, we encrypt the transmission of that information using secure socket layer technology ("SSL").
While we take every necessary precaution against possible security breaches of our websites and Applications, and our customer databases and records, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. If your SNS account is hacked, this may lead to unauthorized access to one of our Applications, so be careful to keep your account information secure. If you have questions about the security of our websites, please contact us at firstname.lastname@example.org.
Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.
13. YOUR CALIFORNIA PRIVACY RIGHTS
We do not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by "opting in" to receive information from a third party that is participating in a sweepstakes or other promotion on one of our sites. If you do ask us to share your personal information with a third party for its marketing purposes, we will only share information in connection with that specific promotion, as we do not share information with any third party (other than our service providers) on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personal information on one of our sites.
RIGHT TO ACCESS
Users in certain jurisdictions have a right to access personal information held about themselves. Your right of access can be exercised in accordance with applicable law. Please submit any requests for access to your personal data in writing to privacy@GoodWorldGames.com.
14. CONTACT US